Manager, Service Delivery

📋 Description

• Leads and develops a team of Professional Services engineers serving education customers by
• Manages delivery of services engagements from kickoff through close, owning planning, scheduling
• Manages team capacity and utilization across project delivery and consulting work, forecasting
• Reviews engagement scopes and estimates with Architects and Sales to confirm work is well scoped
• Makes day-to-day staffing, prioritization, and engagement-scoping decisions independently within
• Defines, in partnership with Customer Onboarding, the team's consulting role on customer

🎯 Requirements

• 5+ years in professional services, customer implementation, or technical project delivery in a SaaS
• 3+ years leading others, through formal people management or through functional or end-to-end
• 3+ years managing delivery of multiple concurrent customer projects, including scoping, scheduling
• Experience managing capacity, utilization, or resource forecasting for a delivery or services team
• Ability to influence and align cross-functional partners, such as Sales, Customer Success, and
• Strong written and verbal communication, including translating complex technical concepts into

🎁 Benefits

• Named a Best Workplace in Technology, 2022.
• Named 100 Best Companies to Work For by Great Place to Work® and Fortune Magazine
• We know that big ideas can come from anyone, so we empower everyone to make an impact. Our 90%
• You will have the opportunity to make a real and meaningful impact for more than 60,000 global
• We put people over profits – which is why our customers keep coming back to us.
• Our volunteer time off allows employees to support and give back to our communities.