Manager, Software Technical Account Management

📋 Description

• Lead a field team of Technical Account Managers and Mission Engineers
• Be accountable for deployment health, adoption, technical stabilization, time-to-value, escalation
• Act as a senior partner for command staff, agency IT, and Axon leaders
• Collaborate with Sales, Product, Engineering, Support, PSO, and Customer Success
• Share structured field insight with Product and Engineering
• Keep technical fluency across SaaS, cloud, hardware, networking, integrations, and Axon's platform

🎯 Requirements

• Typically 7+ years in customer-facing technical delivery with 3+ years leading individual
• Coaching and mentoring record: people who grew, shipped more, or raised standard
• Technical range across hardware, software, cloud, networking, and integrations
• Examples of solving problems with technology
• Confidence with command staff and senior stakeholders
• Experience owning outcomes across a portfolio with multiple accounts and mixed engagement models

🎁 Benefits

• Competitive salary and 401k with employer match
• Discretionary paid time off
• Paid parental leave for all
• Medical, Dental, Vision plans
• Fitness Programs
• Emotional & Mental Wellness support