Manager, Software Technical Account Managers

📋 Description

• Lead a team of Technical Account Managers delivering deployments and adoption.
• Coach TAMs, set execution standards, and escalate to senior Axon leadership.
• Balance people management, program oversight, and executive stewardship.
• Oversee portfolio-level delivery: hardware deployments and software implementations.
• Partner with Sales, Professional Services, Support, and Product.
• Maintain coverage across TAM models and critical incidents.

🎯 Requirements

• 8+ years in customer-facing technical delivery or program management.
• 5+ years leading senior contributors in customer-facing roles.
• Experience scaling across distributed delivery teams.
• Executive presence engaging senior stakeholders in high-visibility contexts.
• Experience leading hardware and software deployments with coordination across infra.
• Fluency across SaaS, cloud, networking, hardware, and workflows.
• Data-driven leadership with KPIs and structured reviews.
• CJIS familiarity and handling sensitive information.

🎁 Benefits

• Competitive salary and 401k with employer match.
• Discretionary paid time off.
• Paid parental leave for all.
• Medical, Dental, Vision plans.
• Fitness programs and wellness support.
• Learning and development opportunities.
• Snacks in offices.