Manager, Starlink Customer Success (Americas)

📋 Description

• Lead, hire, and develop a team of Customer Success Managers, Leads, and Specialists across the
• Grow revenue across an existing book of enterprise resellers
• Help the team identify and close opportunities for customers to expand their use of Starlink across
• Build hardware and service forecasts that leadership can rely on, with a clear view of what will
• Develop a clear view of performance and growth opportunities across the United States, Canada, and
• Work through billing, tax, payment, capacity, logistics, and activation issues when they are

🎯 Requirements

• Bachelor’s degree or equivalent professional experience
• 6+ years in customer success, account management, sales, or another commercial role for a technical
• 3+ years owning and growing a book of existing customers, with direct responsibility for revenue
• 2+ years of direct people management
• Experience managing enterprise customers across multiple markets or countries
• Strong track record of growing revenue within existing enterprise accounts