Manager, Starlink Customer Success (Europe, Middle East & Africa)

📋 Description

• Lead, hire, and develop a team of Customer Success Managers, Leads, and Specialists across Europe
• Grow revenue across an existing book of enterprise resellers operating across a diverse set of
• Help the team identify and close opportunities for customers to expand their use of Starlink across
• Build hardware and service forecasts that leadership can rely on, accounting for differences in
• Develop a clear view of where the largest opportunities and risks are across the region and focus
• Work through local billing, tax, payment, regulatory, capacity, logistics, and activation issues

🎯 Requirements

• Bachelor’s degree or equivalent professional experience
• 6+ years in customer success, account management, sales, or another commercial role for a technical
• 3+ years owning and growing a book of existing customers, with direct responsibility for revenue
• 2+ years of direct people management
• Experience managing enterprise customers across multiple countries or markets
• Strong track record of growing revenue within existing enterprise accounts