Manager, Support Engineering (AMER)

📋 Description

• Partner with other support managers to hire and maintain a world-class Support Engineering team
• Develop your team members' technical skills and experience through mentorship, structured training
• Drive team ownership by fostering self-sufficiency, accountability, and alignment with key
• Build scalable processes and workflows that enable your team to collaborate effectively and execute
• Conduct regular 1:1s with all team members to support their growth, address challenges, and create
• Train Support Engineers to conduct high-quality technical interviews, strengthening your hiring

🎯 Requirements

• Ability to lead technical, customer-facing teams and support the growth of Support Engineers at
• Ability to create and implement processes and procedures that improve team efficiency.
• Ability to provide technical customer support and manage the full support lifecycle, from
• Analytical and problem-solving skills to troubleshoot complex technical issues and the ability to
• Understanding of Linux System Administration and web application development concepts (with MVC

🎁 Benefits

• Benefits to support your health, finances, and well-being
• Flexible Paid Time Off
• Team Member Resource Groups
• Equity Compensation & Employee Stock Purchase Plan
• Growth and Development Fund
• Parental Leave