Manager, Technical Account Management

📋 Description

• Lead and develop the team
• Drive customer and commercial outcomes
• Monitor portfolio health
• Manage complex customer situations
• Improve delivery quality
• Optimize team capacity

🎯 Requirements

• At least 5 years of experience in Technical Account Management, Professional Services, Consulting
• At least 3 years of experience managing high-performing customer-facing or delivery teams in a SaaS
• Proven success delivering complex SaaS or technology engagements for SMB, mid-market, and
• Strong understanding of agentic workflows and AI Agent prompting, with experience designing or
• Practical ability to evaluate AI-generated outputs, refine prompts and workflows, and establish
• Technical fluency across configurable SaaS platforms, workflow design, automation, and integrations.

🎁 Benefits

• Fully remote working arrangement within Australia.
• Opportunity to work in an AI-native SaaS environment at the forefront of the future of work.
• Exposure to complex customer engagements and international partner ecosystems.
• Opportunities to develop expertise in AI Agents, automation, and advanced workflow solutions.
• A leadership position with meaningful influence over team development, customer outcomes, and