Manager, Technical Account Management (TAM) Team

📋 Description

• Lead, coach, and develop a global team of Technical Account Managers, fostering a collaborative
• Provide regular coaching, performance feedback, and career development opportunities to help team
• Manage team capacity, customer assignments, and workload distribution to ensure appropriate
• Serve as an accessible, trusted leader who proactively identifies challenges, removes blockers, and
• Promote knowledge sharing, collaboration, and continuous improvement across the TAM organization.
• Oversee the delivery of Technical Account Management services to Percona's strategic and enterprise

🎯 Requirements

• 5+ years of experience in Technical Account Management, Customer Success, Technical Services
• 2+ years of experience managing or leading customer-facing teams, with a demonstrated ability to
• Experience working with large enterprise customers, navigating complex organizational structures
• Working knowledge of database technologies, including MySQL, MongoDB, PostgreSQL, or related
• Familiarity with open source technologies, business models, and communities, and an appreciation
• Experience collaborating with go-to-market organizations, including Sales, Customer Success, and

🎁 Benefits

• Generous benefits including flexible work hours and various paid time off programs
• All your equipment for your remote office
• Funds for career development (external training, certifications, conferences)
• Ongoing connectivity allowances
• Opportunity to participate in our equity incentive plan
• The Percona Adventure Team