Manager, Technical Services

📋 Description

• Diagnosing and resolving performance related issues
• Advising on design and architecture including global distribution and replication of data to
• Advising on upcoming roadmap features and advocating for the customer in articulating business
• Globally collaborating with peer teams to provide seamless and efficient regional handovers of
• Continuously learning and growing skills via participation in training, maintaining industry
• Increasing case-deflection numbers by contributing to knowledge-base, distributing knowledge to

🎯 Requirements

• A minimum of three (3) years practical experience running a technical support team or organization
• Proven people management skills with a track record of building and managing individuals with a
• Ability to think on your feet, remain calm under pressure, and solve problems in real-time
• Ability to lead-by-example with solid diagnostic and troubleshooting skills
• Ability to understand customer business drivers and use cases
• A customer advocate who can mitigate and drive issues as appropriate

🎁 Benefits

• Culture and benefits information available on MongoDB career pages
• Equitable growth opportunities and mentorship within a global team
• Competitive compensation and industry-leading benefits