Added
21 days ago
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Type
Full time
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Salary not provided
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Related skills

java sql tableau rest zendesk

📋 Description

  • Lead Twilio's LATAM Customer Support team.
  • Scale operations to deliver exceptional customer experiences.
  • Mentor, coach, and develop team members.
  • Manage escalations and root-cause analysis (RCA).
  • Optimize support workflows using data (Tableau, Looker, Zendesk).
  • Collaborate with stakeholders to improve customer outcomes.

🎯 Requirements

  • 10+ years of relevant experience, with at least 4+ years in people management.
  • Strong knowledge of Java, SQL, REST, APIs, and cloud troubleshooting.
  • Customer-focused leadership with coaching and performance management.
  • Experience working with teams across different geographies/time zones.
  • Learning mindset; curious; able to acquire new knowledge quickly.
  • Proven ability to write and maintain internal/external documentation; strong English.

🎁 Benefits

  • Competitive pay
  • Generous time off
  • Parental and wellness leave
  • Healthcare coverage
  • Retirement savings program
  • Location-based offerings vary
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