Lead a large technical customer support organization through Supervisors, ensuring customers
Coach and develop Supervisors as leaders, helping them strengthen performance management, coaching
Establish clear expectations and a consistent operating cadence across customer experience
Take an active role in workforce and capacity planning: understand demand, anticipate staffing
Bring together strong people leadership, technical-support operations, and a commercial mindset to

🎯 Requirements

Manager-of-managers experience leading a high-volume support operation
Ability to coach and develop Supervisors
Experience with workforce and capacity planning
Strong people leadership and technical-support operations background
Commercial mindset
Customer experience orientation

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