Manager, Technical Support Engineer

📋 Description

• Lead daily technical support operations for multi-site infrastructure.
• Triage incidents and drive escalations to resolve issues quickly.
• Manage a team of Systems Operations Engineers and build Bare Metal support.
• Oversee hardware monitoring, maintenance, and delivery to clients.
• Collaborate with product, engineering, and infra teams to scale processes.
• Manage client communication during escalations to ensure satisfaction.

🎯 Requirements

• 5+ years leading teams responsible for infrastructure support.
• Hands-on Linux system administration.
• Experience with hardware diagnostics and server lifecycle.
• GPU infrastructure experience with NVIDIA A100/H100 and PCIe/NVLink.
• Proven incident/escalation management with Jira and Zendesk.
• Strong coaching and metrics mindset (MTTR, SLOs, backlog).

🎁 Benefits

• Medical, dental, vision insurance – 100% paid by CoreWeave.
• 401(k) with employer match.
• Flexible PTO and paid parental leave.
• Tuition reimbursement and ESPP.
• Mental wellness benefits with Spring Health.
• Casual work environment and collaborative culture.