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Build and lead the Technical Quality function in EMEA, setting a high bar for technical excellence
As a builder and coach, you'll lead and empower the team to meet KPIs across Technical Quality
Partner with Product Support Operations to design and implement scalable processes for bug triage
Collaborate closely with our engineering partners to ensure high-quality bug reporting and strong
Use data and insights from Product Support Analytics to surface trends, improve product quality
Coach and develop team members across Enterprise and Technical Quality, emphasizing technical depth

Leadership & SaaS Experience: 4+ years leading high-performing technical support teams in a
Technical & Debugging Acumen: Strong background in debugging and technical quality, with the
Enterprise Support Expertise: Experience supporting complex enterprise environments, including
Cross-functional Collaboration & Scaling: Proven ability to partner with cross-functional
People Management & Development: Deep expertise in people leadership and a passion for

At Figma, one of our values is Grow as you go. We believe in hiring smart, curious people who are
Equal opportunity workplace and accommodations for disabilities.

Manager, Technical Support (London, United Kingdom)

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