Manager, Travel Services - English Speaking

📋 Description

• Lead, motivate, coach, and develop Business Travel Consultants through regular one-on-one meetings
• Maintain a thorough understanding of consultants' daily responsibilities by reviewing email, voice
• Conduct quality evaluations of customer interactions and travel bookings across relevant travel
• Identify errors and performance gaps, provide constructive feedback, and coach consultants on
• Monitor individual and team performance metrics, identify improvement opportunities, and support
• Oversee contact queues and service-level agreement (SLA) performance, ensuring operational targets

🎯 Requirements

• 7+ years of experience and solid knowledge of the travel industry.
• 5+ years of progressive leadership experience in a travel management company or travel industry
• 3 years of experience at Manager level within the travel industry, managing consultants, team
• Advanced knowledge of Sabre or Amadeus Global Distribution Systems (GDS), as well as online and
• Familiarity with CRM applications such as Salesforce and Zendesk.
• Strong customer service orientation and a demonstrated ability to promote customer engagement

🎁 Benefits

• Comprehensive benefits package tailored to local requirements.
• Healthcare coverage and insurance options.
• Wellness resources and support for employees and their families.
• Retirement savings programs.
• Opportunities to participate in employee equity plans.
• Flexible time off and country-specific public holidays.