Medical Customer Support & Administrative Assistant

📋 Description

• Manage day-to-day customer support communication primarily via email
• Respond to customer questions, requests, and product-related issues in a timely and professional
• Communicate with healthcare professionals, including nurses, physicians, and clinical teams
• Use understanding of medical terminology to accurately understand and respond to customer needs
• Escalate more complex product or technical issues to appropriate team members
• Manage and coordinate scheduling and appointments

🎯 Requirements

• Previous experience in healthcare administration, medical reception, clinical administration
• Training or practical knowledge of medical terminology is essential
• Excellent written English and strong written communication skills
• Strong attention to detail and organisational skills
• Comfortable communicating professionally with healthcare professionals via email
• Able to understand customer issues, identify what is required, and take appropriate action

🎁 Benefits

• 100% remote work
• $50 birthday bonus
• $200 testimonial bonus
• No tracker, no problem (trust-based culture)