Medical Information Associate

📋 Description

• Provide approved responses to medical enquiries (healthcare professionals, patients, pharmaceutical
• Accurately identify, document and report adverse events/side effects, pregnancy and other special
• Ensure that all medical information enquiries are tracked and fully documented within the Medical
• Participate in the out-of-hours provision of medical information for clients who have contracted a
• Provide management with regular updates regarding project status and metrics concerning enquiries
• Assist in departmental regulatory inspection preparedness for the company pharmacovigilance system

🎯 Requirements

• Life science / bio medical background – healthcare related degree (chemistry, biology
• Fluency in English, additional language skills in Mandarin, Cantonese, Thai or Korean preferred
• 0-3 years of work experience in medical information or pharmacovigilance
• Customer service or call centre experience preferred
• Comfortable receiving enquiries by phone
• Ability to perform out-of-hours service if required