To provide approved responses to medical enquiries (healthcare professionals, patients
To accurately identify, document and report adverse events/side effects, pregnancy and other
To ensure that all medical information enquiries are tracked and fully documented within the
To participate in the out-of-hours provision of medical information for clients who have contracted
Providing management with regular updates regarding project status and metrics concerning enquiries
Assisting in departmental regulatory inspection preparedness for the company pharmacovigilance

🎯 Requirements

Life science / bio medical background – healthcare related degree (chemistry, biology
Customer service or call centre experience preferred
Comfortable receiving enquires by phone
Ability to perform out-of-hours service if required
Time and issue management, delegation, organization and multitasking skills with good attention to
Strong interpersonal and communication skills

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