Medical Information Associate - US working hours

📋 Description

• To provide approved responses to medical enquiries from external US customers (healthcare
• To accurately identify, document and report adverse events/side effects, pregnancy and other
• To ensure that all medical information enquiries are tracked and fully documented within the
• To participate in the out-of-hours provision of medical information for clients who have contracted
• Providing management with regular updates regarding project status and metrics concerning enquiries
• Assisting in departmental regulatory inspection preparedness for the company pharmacovigilance

🎯 Requirements

• Life science / bio medical background – healthcare related degree (chemistry, biology
• Advanced English skills, both verbal and written
• Customer service or call centre experience preferred
• Strong interpersonal and communication skills
• Comfortable receiving enquires by phone
• Comfortable in working US working hours/shifts

🎁 Benefits

• When you join Ergomed Group, you make a difference by helping to bring safe and effective
• We are diverse in many ways, yet our values unite us. Our values are how we work, not words on a
• Quality: we hold ourselves to the standard patients deserve.
• Integrity and trust: we do the right thing, especially when it is hard.
• Drive and passion: we care about the outcome, because someone is waiting on it.
• Agility and responsiveness: we move quickly, because patients cannot wait.