Member Activation Specialist- Inbound

📋 Description

• Resolve member questions and issues across phone, chat, and email — quickly, warmly, and accurately
• Bring an activation lens to interactions whenever the moment genuinely allows it, recognizing and
• Contribute process-level insight, connecting patterns into recommendations that improve activation
• Act as a key resource for cross-departmental collaboration, ensuring smooth handoffs and efficient
• Actively support peers by sharing knowledge and best practices, mentoring Level I specialists, and
• Identify and assess situations requiring Incident Response, and own the escalation process to

🎯 Requirements

• Experience in customer service or administration; helpful if within healthcare, benefits, or
• High school diploma or equivalent required
• Experience handling higher-complexity member issues or supporting escalations is preferred
• Demonstrated ability to mentor peers or contribute to team-wide knowledge sharing is a strong plus
• Comfort recognizing and acting on activation opportunities within support interactions
• Open to learning, experimenting, and evolving

🎁 Benefits

• Remote work environment
• Medical, dental and vision benefits within 30 days of hire
• Retirement saving account with matching company contributions
• Mental health benefits
• 15 days paid vacation, two additional days for each subsequent year (up to 25 days)
• Sick and Caregiving Days