Member Experience Specialist - Tampa Bay Area

📋 Description

• Provide high quality frontline support to members via email and phone channels, responding to
• Meet designated SLAs and success metrics that define our best-in-class support team
• Own support issues end-to-end, ensuring fast and empathetic responses and comprehensive solutions
• Identify recurring issues and partner with cross-functional teams to address root causes
• Help improve internal processes, support documentation, and team resources that drive the Member
• Coordinate with Employer Support and other Operations teams on issues that touch cross-functional

🎯 Requirements

• 1-4 years of experience in customer support, healthcare or health tech services, or similar
• Excellent written and verbal communication skills – you can break down complex concepts to new
• Strong motivation to work at the intersection of health tech and fin tech, supporting a highly
• Ability to work effectively with Operations, Product, and Engineering teams to resolve customer
• Proven ability to perform under pressure – you can do great work while moving at a high velocity
• Based in or willing to relocate to the Tampa Bay Area