Member Navigator

📋 Description

• Member Support and Communication: Serve as the primary non-clinical contact for members through
• Benefits and Program Education: Explain healthcare programs, eligibility requirements, benefits
• Information Collection and Verification: Gather, verify, and document member demographics
• Case Management and Resolution: Manage assigned member cases from initial intake through
• Appointment and Service Coordination: Coordinate imaging appointments and other applicable
• Cross-Functional Collaboration: Work with case management, clinical staff, clients, providers, and

🎯 Requirements

• High school diploma or GED required.
• At least 2 years of experience working in a remote call center environment.
• Experience in healthcare scheduling, patient or member access, healthcare operations, insurance
• Demonstrated ability to provide courteous, professional, accurate, and timely assistance while
• Excellent verbal and written communication skills, including the ability to explain complex
• Strong organizational skills and a high level of accuracy when collecting information, documenting

🎁 Benefits

• Generously subsidized medical, dental, and vision insurance, including access to services through
• Health Savings Account (HSA), Flexible Spending Account (FSA), and Dependent Care Flexible Spending
• 401(k) plan with company matching contributions and immediate vesting.
• Work from home anywhere in the United States, with the necessary equipment provided.
• Remote working arrangements designed to support productivity and work-life balance.
• Generous PTO, including vacation, sick leave, and paid holidays.