Member of Client Experience, CXM

📋 Description

• Deliver white-glove service to institutional clients through onboarding and ongoing account
• Handle time-sensitive custody and settlement operations, prioritize competing demands, and meet
• Field and resolve client issues proactively and swiftly on a day-to-day basis
• Provide shift coverage to ensure continuous operation, including weekends and public holidays, on a
• Contribute to writing and enhancing runbooks as new processes develop
• Research and source answers from available information (SalesForce, Notion, Slack, JIRA) and engage

🎯 Requirements

• 1-3 years of client-facing experience in financial services and/or digital asset industry
• Experience supporting institutional client operations in financial services, back office
• Able to face off directly with clients and internal stakeholders to reach resolution to complex
• Ability to work collaboratively with Sales and key stakeholders throughout the client lifecycle
• Knowledge of institutional client onboarding, lifecycles, and structures
• General understanding of Know Your Client (KYC) and anti-money laundering concepts

🎁 Benefits

• Work with a diverse team of over 600 members at a leading institutional crypto platform
• Part of a company funded by leading institutions including Andreessen Horowitz, GIC, Goldman Sachs
• Opportunity to work at a Series D company valued over $3 billion
• Equal Opportunity Employer committed to inclusive workplace
• Work remotely with a flexible remote commitment