Member Services Advocate

📋 Description

• Deliver an outstanding, empathetic customer experience by making each interaction simple, helpful
• Respond professionally to inbound inquiries from members and providers via phone and email.
• Ask thoughtful questions to fully understand the issue, then identify appropriate solutions or next
• Accurately explain claims, benefits, eligibility, billing, provider networks, and prescription
• Actively listen and demonstrate compassion, ensuring callers feel heard and supported.
• Record all interactions clearly and thoroughly in our Customer Relationship Management (CRM) system.

🎯 Requirements

• 1-2 years of experience in customer service or a call center environment.
• A passion for helping people, with a track record of resolving complex customer concerns using
• Strong written and verbal communication skills, with the ability to summarize information clearly
• High reliability and a strong commitment to adhering to a structured work schedule.
• Excellent attention to detail and strong organizational skills.
• Experience entering and updating information in electronic systems or databases.

🎁 Benefits

• Standard health and wellness benefits
• Alternative medicine coverage
• Flexible PTO
• Up to 16 weeks paid parental leave
• Paid holidays
• 401k program