2+ years of experience in Customer Success, Member Success, Account Management, Client Services
Strong written and verbal communication skills
Comfortable speaking directly with customers by phone and video
Ability to confidently navigate difficult, sensitive, or potentially escalated customer
Strong organizational and time-management skills
Ability to investigate issues, gather information, and determine an appropriate path toward

🎁 Benefits

Hybrid work options
Paid time to volunteer with organization of choice and charitable donations matched
Semi-annual company-wide employee survey used to shape programs, perks, and culture

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