Membership Specialist

📋 Description

• Respond to membership-related emails within a four-hour window during business hours, ensuring
• Monitor and respond to member and internal team questions through Slack.
• Handle emotionally sensitive or challenging interactions with empathy, professionalism, and
• Troubleshoot account access, billing, membership status, and related issues.
• Document member interactions clearly and consistently while identifying recurring problems or
• Partner with internal teams to investigate and resolve complex member issues.

🎯 Requirements

• Previous customer service experience, ideally in a role requiring frequent written communication
• Demonstrated ability to de-escalate tense, emotional, or sensitive situations with empathy and
• Excellent written communication skills, with the ability to communicate clearly, concisely, and
• Strong organizational and time-management skills, with the ability to prioritize tasks and
• Reliable, self-directed, and comfortable working independently in a fully remote environment.
• High integrity, emotional intelligence, curiosity, and a genuine commitment to helping people.

🎁 Benefits

• Full-time remote position with a Monday–Friday schedule from 9:00 AM to 5:30 PM.
• Compensation of $15.00 per hour.
• $100 monthly technology stipend.
• Health insurance and HSA match.
• 401(k) retirement savings plan with employer match.
• Unlimited time off.