Membership Support Specialist

📋 Description

• Own the membership and sales inbox
• Triage leads to Sales
• Keep messaging current
• Hit the support metrics
• Keep the CRM clean
• Spot patterns

🎯 Requirements

• 1–2+ years of full-time experience in customer support, sales support, operations, or another
• Experience with a ticketing or inbox platform (Intercom, Zendesk, or similar)
• Familiarity with support metrics such as SLA, CSAT, and FCR
• Excellent written communication, and comfort with phone and video calls
• Good judgment on when to resolve a question and when to pass it on
• Strong attention to detail, documentation habits, and follow-through

🎁 Benefits

• Unlimited vacation
• Health Insurance (including an option completely covered by Fora HQ)
• Dental & Vision Insurance
• Wellhub Memberships
• 401k plan with company match
• Commuter Benefits