Merchant Success Manager, Mid-Market

📋 Description

• Be accountable for revenue retention, renewals, expansion, and retraction mitigation across your
• Use merchant goals, health signals, engagement, product usage, and renewal timing to prioritize
• Lead complex renewal and commercial conversations, clearly articulating Loop's value and
• Partner cross-functionally with Account Executives to cross-sell our products to your existing

🎯 Requirements

• 3+ years of customer success or account management experience with mid-market or enterprise
• You've managed accounts for a long enough period of time that you oversaw the renewal process with
• You know what it's like to be accountable for revenue goals, and you've accomplished (or exceeded!)
• You have tried to find true ways to uncover and close new opportunities with accounts, and are
• You've been involved in merchant communications in prior roles, either owning 100% of your
• You love data, and you've established processes for yourself to extract data, analyze it and use it

🎁 Benefits

• Medical, dental, and vision insurance
• Flexible PTO
• Company holidays
• Sick & safe leave
• Parental leave
• 401k