Mid-Market Customer Success Manager

📋 Description

• Lead integration of Harvey into client workflows for adoption
• Train end users and enable daily use of Harvey
• Primary contact for 40+ mid-market clients with proactive support
• Create scalable processes with docs, playbooks, and email cadences
• Use adoption metrics to drive client ROI and satisfaction
• Monitor customer health and readiness for renewal and expansion

🎯 Requirements

• Experienced professionals from legal firms or SaaS with large client bases
• Excellent communication and strategic planning; influence stakeholders
• Results-driven; can prioritize competing tasks and demanding customers
• Empathetic, committed, structured, motivated; team-first mentality
• Salesforce and Catalyst experience preferred but not required

🎁 Benefits

• Frontline AI tech role impacting client businesses
• Build CS playbooks and processes to guide growth
• Collaborative environment with growth and development