Mid-Market Customer Success Manager (Dallas)

📋 Description

• Lead the integration of Harvey into client workflows, ensuring seamless adoption and optimal use of
• Evangelize the power of LLMs as you meet with and enable end users to adopt Harvey on a daily-basis.
• Serve as the primary contact for 40+ mid-market clients with a prescriptive and consultative
• Drive scalability in the way we operate through documentation, designing playbooks, self-help
• Utilize adoption rates, benchmarks, and other key metrics to drive strategies ensuring client
• Encourage user and stakeholder engagement, transforming them into Harvey advocates within their

🎯 Requirements

• Experienced professionals from legal firms or SaaS organizations, with direct experience managing a
• Individuals with excellent communication and strategic planning skills, capable of influencing
• Results driven candidates who are able to ruthlessly prioritize competing tasks and demanding
• Team players described as empathetic, committed, structured, motivated, and collaborative with a
• Experience with Salesforce and Catalyst, are preferred, but not required.

🎁 Benefits

• A chance to be at the forefront of AI technology and innovation, directly impacting how our
• An opportunity to contribute to the growth and direction of our Customer Success program, building
• A collaborative work environment that promotes growth, learning, and development.