Mid Market Onboarding Coach

📋 Description

• Manage and guide the onboarding experience for assigned mid-market properties, ensuring customer
• Serve as the trusted advisor for assigned mid-market customers, providing strategic guidance on
• Guide customers through system setup, configuration, operational workflows, and best practices
• Build trusted relationships with property leadership, owners, and key stakeholders to align
• Partner closely with Onboarding Project Management to execute onboarding plans, manage
• Collaborate with Sales, Product, Customer Success, Support, and Onboarding Project Management to

🎯 Requirements

• 4+ years of hospitality operations experience, preferably in leadership or senior operational roles
• 2+ years of SaaS onboarding, implementation, customer success, account management, or
• Demonstrate expertise in hotel operations, including front office, reservations, revenue
• Experience managing complex customer onboarding, implementation, training, change management, or
• Ability to engage and influence stakeholders at multiple levels, from operational users to property
• Strong consultative, problem-solving, and project coordination skills, with the ability to manage

🎁 Benefits

• Remote First, Remote Always
• PTO in accordance with local labor requirements
• Monthly Wellness Fridays - enjoy an extra-long weekend every month
• Fully Paid Parental Leave
• Home office stipend based on country of residency
• Professional development courses in Cloudbeds University