Mission Success Coordinator

📋 Description

• Own onboarding for new customers and their mission partners
• Run training sessions, including a trainer of trainers approach, to get program stakeholders fluent
• Drive active, sticky platform usage by understanding user needs and developing platform-native
• Partner with go-to-market team for seamless handoff from contract award to onboarding
• Serve as Integrate SME and support technical sales
• Capture customer feedback and work with product and engineering teams to shape features and inform

🎯 Requirements

• 2-4 years of experience in customer success, program management, or adjacent customer-facing roles
• Government, particularly defense and intelligence, or Defense Industrial Base (DIB) customer-facing
• Government program management background
• Experience designing or running training/enablement programs
• Off-the-charts emotional intelligence
• Extreme ownership

🎁 Benefits

• Strong benefits
• Real ownership
• Ambitious work
• Work with government and DIB customers on programs that matter
• Learn from and mature existing deployment and onboarding playbook
• Real influence over how Integrate supports customers