Mitarbeiter im Kundenservice (x/f/m)

📋 Description

• First point of contact for practices, MVZs, and clinics
• Help them solve problems via phone and email
• Support practice teams in using Doctolib, clarify technical questions understandably
• Connect internal teams and external partners for more complex requests
• Leverage your experience to advise and improve processes

🎯 Requirements

• Technical understanding: familiarity with digital tools and software applications
• Communication skills: clear and friendly communication, by phone, email, and with internal/external
• Experience with digital tools like ticket or CRM systems (e.g., Jira, Salesforce) is advantageous
• At least fluent German (C1) and good English (B2) skills
• Attention to detail, willingness to learn, and genuine curiosity, especially for healthcare topics
• Knowledge of network environments and interface concepts

🎁 Benefits

• Doctolib-sponsored Germany ticket for office or hybrid work
• Option to work 10 days per year abroad
• 28 vacation days + 1 additional day for each full calendar year of employment (max. 30 days)
• Company health insurance with great additional benefits
• Company pension plan (bAV) with 40% employer contribution (15% during probation)
• Doctolib Parent Care program including extra parental leave (1 month) and more