Named Customer Success Manager

📋 Description

• Own and develop relationships across a portfolio of high-potential customers
• Lead customers through onboarding, adoption, ongoing value realization, renewals, and expansion
• Develop a deep understanding of each customer's business, GTM motion, goals, and challenges
• Identify potential early within a product-led customer base and help customers deepen their
• Advise customers on how to structure their workflows, processes, and use of Attio to support their
• Balance strategic relationship management with hands-on solutioning, moving comfortably between

🎯 Requirements

• 5+ years of relevant professional experience, including 3+ years in Customer Success or Account
• Experience owning customer relationships in B2B software, ideally across SMB and mid-market
• A consultative approach and ability to understand a customer's business before jumping to a solution
• Strong product instincts and a track record of coaching customers on how to get the most out of a
• Comfort working hands-on with customers to solve problems rather than relying heavily on separate
• Experience owning customer outcomes across adoption, retention, renewals, and expansion