National Service Manager - EDAX Products

📋 Description

• Lead and coordinate nationwide field service activities to deliver high customer satisfaction
• Direct field service resources, manage scheduling and coverage, and prioritize assignments to
• Act as the primary escalation contact for critical service matters, providing guidance and
• Own service performance metrics, including budgets, financial results, cost management, operational
• Identify, assess, document, and escalate potential business, product quality, and customer risks in
• Oversee warranty and repair activities, focusing on shorter turnaround times, efficient processes

🎯 Requirements

• Bachelor's degree in Engineering, Physics, Business Administration, or a related technical
• At least 5 years of leadership experience within field service, technical support, engineering, or
• Demonstrated success managing technical service operations and multidisciplinary teams.
• Experience leading skilled technical professionals and administrative teams, including coaching
• Proven ability to manage budgets, financial performance, service metrics, and operational
• Experience supporting scientific instrumentation, analytical equipment, or other high-technology

🎁 Benefits

• Full-time, remote work arrangement within the United States.
• Opportunity to lead and shape a nationwide technical field service organization.
• Exposure to advanced scientific instrumentation, analytical technologies, and high-technology
• Broad leadership scope across service operations, customer experience, team development, and