Negotiations Escalations (Legal) Specialist - Remote

📋 Description

• Establish and maintain relations with attorneys and paralegals to negotiate delinquent accounts.
• Manage a portfolio of accounts simultaneously — including escalated portfolios with active lawsuits or imminent legal action.
• Utilize various tools and resources to consolidate common debts from multiple clients, enhancing negotiation leverage with agencies.
• Secure favorable terms including reduced balances, extended payment timelines, or lump-sum discounts.
• Demonstrate excellent time management and multitasking skills to efficiently manage account queues.
• Handle approximately 25-35 outbound/inbound calls daily (min 4 hours on phone).

🎯 Requirements

• Bachelor's degree in a relevant field (e.g., Business Administration, Finance, Banking, Actuarial Science) or relevant work experience is preferred.
• Exceptional communication skills, including listening, verbal, and written abilities.
• Proven success working in a metrics-driven, KPI focused environment is preferred.
• Ability to thrive in a fast-paced environment.
• Strong commitment to teamwork, collaboration, and fostering an inclusive environment.
• A deep passion for assisting others, with a client-focused approach.

🎁 Benefits

• Considerable employer contributions for health, dental, and vision programs
• Generous PTO, paid holidays, and paid parental leave
• 401(k) matching program
• Merit advancement opportunities
• Career development & training