Provide advanced support for network and security incidents & service requests
Lead implementation of change requests and project tasks
Maintenance, software upgrades, hardware replacements, and resolve emergency P1/P2 incidents
Troubleshoot complex networking/security issues across customer environments
Manage ISP circuits and liaise with providers as needed
Maintain high-quality documentation and ensure knowledge sharing within the team

🎯 Requirements

4–5 years’ experience in a network & security support role
ITIL Service Principles
SD-WAN deployment & troubleshooting
Security technologies (firewall policies, IPS/IDS, web filtering, secure web gateways)
Advanced routing (OSPF, BGP, MPLS)
Switching (Layer 2/3)

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