Monitor platform health via Grafana IRM, CloudWatch; respond to alerts within SLA
Manage AWS infrastructure (EC2, ASG, EBS, Lambda, VPC); administer Linux & Windows servers
Troubleshoot VoIP (SIP/H.323), SBCs, IVR/Contact Center platforms (Avaya, Cisco, Genesys)
Provide application/product support for Cyara SaaS (CloudBroker, CEN, Web, RMQ)
Leverage AI-assisted tools for log analysis, triage recommendations, and predictive alerting
Track AWS spend via Cost Explorer; identify right-sizing and savings opportunities

🎯 Requirements

Bachelor's in CS, IT, or related field
1-3 years in NOC/Application Support/Infrastructure Operations

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