NOC Manager

📋 Description

• Supervise a 24x7x365 NOC shift and personnel that monitors, troubleshoots and repairs
• Manage a team of technicians, providing guidance and mentorship, while ensuring that team
• Oversee day-to-day NOC operations, escalations, ticketing and communications.
• Ensure that issues impacting company production infrastructure, systems, and applications are being
• Identify areas for process and efficiency improvement within the team.
• Create documentation around new workflows, and provide training for internal team members.

🎯 Requirements

• Bachelor's degree in Information Technology, Computer Science, Engineering, or equivalent
• 6+ years of experience in network or service operations, with at least 3 years in a leadership or
• Demonstrated success managing multi-shift or multi-site operational teams in a 24x7 environment.
• Strong understanding of ITIL or equivalent service management frameworks.
• Deep familiarity with incident, change, and problem management practices.
• Working knowledge of network monitoring, infrastructure operations, and service delivery models.

🎁 Benefits

• 100% company-paid medical, vision, and dental coverage for you and your family with low deductibles
• All new hires receive four weeks of paid time off (PTO).
• PTO Embargo: when taking time off, you are embargoed from work, with no interruptions allowed (even
• Additional PTO can be earned throughout the year through volunteer hours and wellness challenges.
• Mahalo moments program grants additional time off for important moments like graduations, buying a
• 90-minute workout lunches and unlimited meetings with our very own nutritionist.