Nutrition & Quality Specialist

📋 Description

• Act as the primary technical resource for escalated customer inquiries relating to canine
• Explain nutritional concepts, ingredient functionality, feeding recommendations, and dietary
• Investigate customer concerns involving product appearance, consistency, packaging, quality, and
• Identify, document, and escalate potential product defects, adverse events, and food safety
• Monitor recurring customer questions, complaints, and product concerns to identify patterns and
• Work closely with Customer Care, Food Quality & Safety, R&D, and Veterinary teams to ensure

🎯 Requirements

• At least 2 years of professional experience as a Veterinary Technician or Veterinary Assistant in a
• Registered Veterinary Technician (RVT), Licensed Veterinary Technician (LVT), or Certified
• Solid foundational knowledge of canine nutrition, digestion, dietary requirements, and common
• Ability to understand and communicate nutritional and veterinary concepts, ingredient functions
• Excellent written and verbal communication skills, with the ability to provide empathetic
• Strong customer service orientation, with genuine interest in supporting dog owners and helping

🎁 Benefits

• Unlimited Paid Time Off (PTO)
• Equity Program
• 401(k) Retirement Plan with employer matching
• Work-from-Home Stipend
• Comprehensive Healthcare (medical, dental, and vision insurance with 80% of premiums covered by the
• Pet Food Subscription