Office Manager

📋 Description

• Serve as the primary point of contact for incoming customer calls
• Log, schedule, and dispatch service and warranty calls in coordination with trade leads
• Follow up with customers after job completion and after quotes are issued
• Oversee and coordinate with the after-hours answering service
• Prepare and issue invoices within 48 hours of job completion
• Manage accounts receivable and conduct follow-up on past-due balances

🎯 Requirements

• 3+ years of office management or administrative experience in construction, trades, or field service
• Proficiency with QuickBooks Online, including invoicing and accounts receivable
• Experience managing receivables and customer collections
• Strong organizational skills with the ability to manage recurring deadlines independently
• Professional phone presence and customer service skills
• Experience with electrical, HVAC, plumbing, or mechanical contractors

🎁 Benefits

• Monday–Friday schedule with no nights, weekends, or on-call rotation
• Direct working relationship with ownership and full autonomy within the role
• A stable, long-standing company with more than fifty years in the commercial and industrial market
• A structured 90-day onboarding plan