Offline Customer Support Officer (Abuja)

📋 Description

• Serve as the first point of contact for walk-in customers nationwide and respond to customer
• Provide prompt, accurate, and high-quality responses to customer inquiries and service requests.
• Log all customer support requests accurately for tracking and follow-up.
• Coordinate with relevant internal teams to ensure timely resolution of customer issues.
• Escalate complex or unresolved issues to the Regional/State Team Lead as required.
• Adhere to approved communication scripts, service guidelines, and operational procedures.

🎯 Requirements

• Minimum of 1-2 years relevant customer service or support experience
• Minimum educational qualification of BSc or HND
• Must have completed NYSC or possess a valid exemption/exclusion certificate

🎁 Benefits

• Competitive compensation, benefits, and career growth opportunities
• Support for professional development