Ombudsman Officer

📋 Description

• Act as the principal person in charge of the Ombudsman (Ouvidoria) channel in Brazil.
• Operate and maintain the official Ombudsman email and Ombudsman phone line (0800), ensuring service
• Receive, register, instruct, analyze and provide formal and adequate treatment to all demands
• Comply with regulatory response deadlines.
• Prepare the semiannual qualitative and quantitative Ombudsman report.
• Provide support to the Brazilian team on all Central Bank mandatory matters related to the

🎯 Requirements

• Ideal candidate possess bachelor degree in finance / economics / international relations / law or
• Mandatory Ombudsman certification issued by a recognized technical entity (e.g., FEBRABAN, ABBC
• Preferably candidates with 3-5 years of customer service experience, trained in frontline
• Advantageous for candidates with experience working in financial institutions, fintech, payment
• Knowledge of BCB regulation applicable to the Ombudsman function, CDC, LGPD and applicable VASP
• Someone with sharp acumen and keen eyes with numbers and statistics is ideal for this position.

🎁 Benefits

• Study Growth Fund: We support your professional development and continuous learning.
• Internal Events: Participate in regular team-building activities, workshops, and events designed to
• Global Collaboration: Be part of a diverse, international team, working alongside colleagues from
• Career Advancement: Access opportunities for growth and advancement within a rapidly expanding
• Internal Mobility: Grow with us- Your long-term development is important to us. We offer internal