Onboarding Manager

📋 Description

• Manage and develop a team of 8–12 Onboarding Specialists through structured 1:1s, Gong-based
• Drive a culture of ownership and accountability, coaching specialists to lead customer timelines
• Run structured weekly portfolio reviews covering On Track, At Risk, On Hold/Delayed, Forecasted
• Own new hire ramp quality, volume, and velocity, including acting as a buddy/shadow resource for
• Develop future leaders through mentoring, stretch assignments, succession planning, and career
• Own team activation velocity against benchmark targets.

🎯 Requirements

• 3+ years in SaaS onboarding, implementation, or customer success, with at least 1–2 years leading a
• Demonstrated ability to manage a high-volume portfolio with velocity and forecasting discipline.
• Strong coaching skills — able to translate call reviews and metrics into specific, actionable
• Comfort operating in a fast-paced, metrics-driven environment where speed and consistency matter.
• Experience with data hygiene and reporting integrity in CRM tools (Salesforce or similar).
• Experience with project management or implementation platforms.

🎁 Benefits

• 401(k) match plus dental, medical, vision, and life insurance.
• Flexible vacation day policy.
• Fully remote with a monthly work from home stipend.
• Family planning resources and specialized support programs.
• Equity: get ahead on the ground floor and grow with Boulevard.
• Boulevard Bucks Learning and Development program allows employees to explore businesses in the