Onboarding specialist

📋 Description

• Manage end-to-end onboarding from contract to go-live.
• Deliver tailored product training for client needs.
• Support adoption of new products and features.
• Be primary onboarding contact; manage expectations.
• Coordinate onboarding activities; track milestones.
• Collaborate with Sales, CS and Integrations for consistent journey.

🎯 Requirements

• Experience onboarding/training in SaaS or subscription environments.
• Manage multiple onboarding projects and meet deadlines.
• Strong communication, facilitation and presentation skills.
• Virtual and in-person training; develop materials.
• Cross-functional collaboration with Sales, CS, Product, and Tech.
• Tertiary qualification in Business/Commerce/Marketing or equivalent.

🎁 Benefits

• Hybrid working with flexible arrangements.
• Recognized as Australia’s Best Workplace.
• 24 weeks paid parental leave and caregiver leave.
• Regular hackathons and wellbeing initiatives.
• Collaborative, engaged team culture.