Onboarding specialist

📋 Description

• Own end-to-end onboarding for new clients from contract to go-live.
• Provide product training and coordinate onboarding activities.
• Facilitate integrations and ensure users are confident and active.
• Support existing customers with onboarding of new products and re-engagement training.
• Collaborate cross-functionally to ensure a consistent customer journey.
• Maintain documentation, CRM records and track milestones.

🎯 Requirements

• Experience in onboarding, implementation, training, or customer success in SaaS/tech.
• Ability to manage multiple onboarding projects and meet deadlines.
• Strong communication and presentation skills for virtual and in-person training.
• Experience maintaining CRM records and tracking onboarding milestones.
• Cross-functional collaboration with Sales, Customer Success, Product and Integrations.
• Highly organized with attention to detail and able to handle multiple priorities.

🎁 Benefits

• Hybrid working model combining remote and in-person collaboration.
• Recognised as a great place to work with various wellbeing and learning initiatives.
• Flexible working arrangements including part-time options.
• Supportive culture with inclusive hiring and career development opportunities.