Onboarding Specialist (Software)

📋 Description

• End-to-end customer implementations across a 7- to 10-week journey to go-live.
• Build trust, manage expectations, identify issues early for go-live.
• Coordinate data migration using Excel and import tools; guide on Xplor platform.
• Collaborate with Sales, Training, Account Management and Support for a seamless experience.
• Independently manage multiple customers and calendars; maintain accurate records.
• Communicate professionally with customers and team lead; provide updates and escalate risks.

🎯 Requirements

• 1-2 years onboarding/implementation experience in SaaS or tech.
• Experience using a CRM for onboarding; Salesforce preferred.
• Proficient in Excel or data management.
• Excellent written and verbal English.
• Strong relationship-building; confident phone manner and active listening.
• Able to communicate complex ideas clearly.
• Empathic, emotionally intelligent; focused on great customer experience.
• Eligible to work in Australia / Australian citizen.

🎁 Benefits

• Paid Parental Leave.
• GiveBackDays – 3 extra volunteer days.
• Diversity & Inclusion initiatives and mentorship programs.
• Free mental health support.
• Flexible working arrangements.