Manage end-to-end customer implementations over a 7–10 week journey
Coordinate data migration activities and guide customers through the Xplor platform
Collaborate with Sales, Training, Account Management, and Support
Maintain accurate customer records and documentation
Provide regular updates and escalate risks when appropriate
Support customers to achieve a successful go-live

🎯 Requirements

1-2 years in onboarding/implementation in SaaS or tech
Experience with a CRM to manage onboarding (Salesforce preferred)
Strong Excel/data management skills
Excellent written and verbal English
Great relationship-building and active listening abilities
Ability to simplify complex ideas for customers

🎁 Benefits

Hybrid work model with 1-2 days in Melbourne CBD office
Flexible working options for remaining days
Core values-based culture and diverse, inclusive environment
Parental leave and social impact days
Mental health support and remote collaboration tools

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