Onboarding Success Manager I (Americas)

📋 Description

• Providing explanatory documentation to Customers and Team Members on Oyster, answering ad-hoc
• Organizing meetings with Customers and Team Members to answer their questions
• Managing custom requests and escalations that occur at the time of onboarding, effectively working
• Supporting contract customization operations in alignment with internal procedures, timely and
• Creating and updating explanatory documentation on onboarding processes
• Following team processes and best practices including playbooks and internal knowledge sources

🎯 Requirements

• 3+ years experience in HR or customer-facing role for HR SaaS platform
• Customer-first mentality
• Experience scheduling and managing customer meetings
• Experience managing customer escalations
• Track record of meeting customer satisfaction metrics (cSAT, NPS)
• Ability to improve team processes for consistent customer experience

🎁 Benefits

• Work from anywhere
• 40 days paid time off per year (including holidays)
• Access to mental health support service, Plumm
• Monthly wellbeing allowance in ThanksBen wallet
• Flexible parental leave (at least 3 months' paid leave)
• WFH stipend for laptop and home office equipment