Onboarding Support Specialist

📋 Description

• Consolidate, import, and QA customer data during onboarding and lifecycle events.
• Create, configure, and maintain customer templates and system setups.
• Manage and prioritize inbound requests, updating ticketing systems and stakeholders on progress and
• Complete customer and project account setup, tracking status and ensuring accuracy across systems.
• Assist with customer reporting requests, consolidating and preparing final reports for upload into
• Verify and validate customer information during offboarding and ensure proper data removal from

🎯 Requirements

• 1+ year of relevant work experience in operations, onboarding, customer support, or client services.
• 1-2 years of customer service experience, with comfort supporting customers and internal
• Experience in B2B account management, client services, or a comparable role preferred.
• Strong attention to detail with the ability to work through complex, process-driven tasks
• Solid project and task management skills with the ability to prioritize competing requests.
• Ability to translate complex issues into clear, actionable recommendations – both written and

🎁 Benefits

• Industry-leading benefits package including medical, dental, and vision insurance for you and up to
• Work-from-home allowance
• Rice subsidy
• Meal allowance per working day
• Laundry allowance
• 15 paid time off days per year (which includes 5 Karbon Days per year)