Onboarding Technician

📋 Description

• Assist customers with initial account setup via phone and screen share
• Guide customers through login, configuration, and product functionality
• Configure accounts, call flows, and devices with accuracy and attention to detail
• Perform network checks and basic troubleshooting
• Test configurations to ensure successful implementation
• Deliver customer training on features and product usage

🎯 Requirements

• Proficient English (written and verbal communication)
• Experience in a customer-facing or support role
• Strong problem-solving and troubleshooting skills
• Strong communication and active listening skills
• Commitment to delivering amazing customer service
• Attention to detail and time management

🎁 Benefits

• Major Health insurance for you, your legal partner, and children under 25 years, including Vision
• Life Insurance (24 times your monthly salary)
• Newly hired full-time employees receive 10 personal days before their first anniversary, 12
• 30-day Christmas bonus, 50% vacation premium, company-matched food vouchers (1 UMA/month), and a
• Employee Assistance Program and comprehensive wellness initiatives
• Access to ongoing learning and development opportunities and career advancement